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Terms And Conditions

BIRDIES:

Birdies is all about unbridled fun, however please make sure you are aware of the following terms and conditions when you and your flock make a booking with us:

CHANGES TO YOUR BOOKING

If the number of guests attending your booking changes from the original number booked, we reserve the right to adjust the tee off times you are allocated and/or your playing time to ensure all our guests have the best possible Birdies experience. Please be ready to play at the start of your booking as we can only hold the tee off area for a maximum of 15 minutes. If you’re running late, please let us know at 020 3011 1188 and we will do our best to accommodate you.

Birdies reserves the right to make changes to your booking and will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by an event outside of our control. Where the event outside our control significantly delays your tee off time (by longer than 60 minutes) or means we have to cancel your Booking, we will contact you to rebook or arrange a refund (at your option).

Bookings may not be re-sold or transferred for commercial gain. Any attempt to do so may result in the cancellation of the booking without refund, and the holder of a re-sold or transferred booking may be refused entry or required to leave the site.

REFUNDS

Please note that all ticket sales are final and refunds are not offered, except for in the event that a booking is cancelled by SFG Club Ltd.  (COVID) Guests are able to transfer their bookings up to 12 noon on the day of their booking. You can create an account with us in order to do this for free via our website.

AGE RESTRICTIONS

PLEASE NOTE: Only people over 18 are permitted on the Birdies course. The only exception to this is during our FAM SLAM Saturday (11AM-1PM – every Saturday from Feb 5th 2022) and School Holiday (12PM-3PM) sessions.

Only children over the age of 6 may participate in our FAM SLAM sessions. There must be 1 supervising adult to 3 children at any time.

Outside FAM SLAM sessions, under 18s are permitted in the bar/dining area until 5pm. They must then leave the venue. Proof of ID may be required afterwards. Acceptable forms of ID include valid passports, UK driving licenses or any card with the approved PASS logo. Anyone under the age of 18 or who is unable to prove their age when requested will not be admitted and no refunds will be given.

HEALTH & SAFETY

All attendees are permitted to use Birdies courses, facilities and equipment solely at their own risk. Those present at the venue must comply with any instructions given by staff co-ordinating activities taking place at the venue or in relation to health and safety or security matters. Whilst all efforts are made to make our golf courses as safe an environment as possible, Birdies cannot be held liable for any injury caused by slips, trips or falls or any other such incident. 

Please note that our venue contains flashing lights, UV lights and loud music. Animals are not permitted inside of Birdies, apart from assistance dogs. 

We operate CCTV cameras at our venues to ensure the health and safety of our customers and staff and to protect against crime. 

Birdies cannot be held responsible for any loss or damage to guests’ property whilst attending the Birdies venue.

All guests in your party agree to behave responsibly throughout the duration of their visit to the venue. Birdies management operate a ‘zero tolerance’ policy towards violent or abusive behaviour & reserve the right to decline, to honour a booking and/or eject from the premises any attendee who is seen to behave antisocially; are under the influence of drugs; are seen to be causing a nuisance to others; or responsible for the commissioning of a criminal or civil offence. Birdies reserves the right to refuse admission to the venue and may conduct security searches on entry. 

COVID

The safety of our guests & team is our number one priority & we continue to regularly disinfect all surfaces & offer hand sanitising stations at the venue – if you have any symptoms of COVID 19 we ask that you do not enter the venue. If you have already purchased a ticket and have symptoms, please contact our customer service team in advance of your visit to reschedule your visit. Symptoms include (but are not limited to) high temperature, persistent cough and loss of taste and smell. We retain the right to refuse entry or eject any guests exhibiting symptoms of Covid 19. 

GENERAL

As a condition to play crazy golf, all players must be aware of and consent to filming. Photography and video footage may be used for PR purposes and marketing material.

Birdies reserves the right to charge for any damage caused to our property or equipment with intent. 

GROUP BOOKINGS / PRIVATE HIRES

For all food and drink pre-orders and final numbers for your group are needed 72 hours before your booking. A discretionary 12.5% service charge will be added to your bill. These pre-orders must be used on the day of your booking and can’t be transferred to a future booking. Full payment must be made at least 24 hours prior to the date of the booking. 

All group bookings require a non-refundable deposit of 50% to paid in advance in order to secure your booking. The remaining 50% must be paid at least 24 hours prior to your booking. 

Group bookings may be transferred to another date (within 6 months of the original booking) with a minimum 72 hours’ notice, subject to availability. 

Should the number of guests in your party reduce after payment, we will provide the balance of payment to you in the form of a bar tab. 

Pre or post golf table reservations may vary in length due to volume of bookings on the day and the size of your party.

VOUCHERS

When purchasing a voucher, please note the voucher expiration dates cannot be extended beyond the originally stated expiration date. Vouchers also cannot be used in conjunction with any other offer. 

OFFERS

Happy Mondays 2-4-1 offer valid all day during opening hours on Monday, until further notice. Opening hours may be subject to change. Offer can only be redeemed on 2 of the same cocktail/mocktail, subject to availability. Offer does not apply to any other drink on the menu. 

Take-a-Chance Tuesday offer valid between 3-8PM on Tuesdays, until further notice. Offer available when pre-booking online. You will be asked to play hole 9 as you arrive at the venue, supervised by the host. You can only play the hole once. Each hole has been assigned a prize, customers will not be able to swap prizes. Hole 1 is a free Prosecco. Hole 2 is a free beer. Hole 3 is a 2-41- cocktails. Hole 4 is a round of golf.  

Birdies & Bae offer valid all day during opening hours on Wednesdays, until further notice. Opening hours may be subject to change. Offer entails any Cheeky Burger, plain fries & a round of golf for 1 person for £20. Cheeky Burger options are subject to availability. Offer is only available when pre-booking online. 

Bae-day offer valid all day during opening hours on Thursdays, until further notice. Opening hours may be subject to change. Offer entails 2 glasses of Prosecco & a game of golf for 2 for £25. Offer is only available when pre-booking online. 

Fam Slam offer is valid 11-1PM on Saturdays, 12-3PM during school holidays. An adult ticket must be purchased with every FAM SLAM ticket for children under the age of 14; individuals aged 14 and over are permitted to play the course without an adult. All participating children must be over 6 years old.