Terms And Conditions
BIRDIES:
Birdies is all about unbridled fun, however please make sure you are aware of the following terms and conditions when you and your flock make a booking with us:
CHANGES TO YOUR BOOKING
If the number of guests attending your booking changes from the original number booked, we reserve the right to adjust the tee off times you are allocated and/or your playing time to ensure all our guests have the best possible Birdies experience. Please be ready to play at the start of your booking as we can only hold the tee off area for a maximum of 15 minutes. If you’re running late, please let us know at 020 3011 1188 and we will do our best to accommodate you.
Birdies reserves the right to make changes to your booking and will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under our contract with you that is caused by an event outside of our control. Where the event outside our control significantly delays your tee off time (by longer than 60 minutes) or means we have to cancel your Booking, we will contact you to rebook or arrange a refund (at your option).
Bookings may not be re-sold or transferred for commercial gain. Any attempt to do so may result in the cancellation of the booking without refund, and the holder of a re-sold or transferred booking may be refused entry or required to leave the site.
REFUNDS
Please note that all ticket sales are final and refunds are not offered, except for in the event that a booking is cancelled by SFG Club Ltd. (COVID) Guests are able to transfer their bookings up until the venue opens on the day of their booking. You can create an account with us in order to do this for free via our website.
AGE RESTRICTIONS
PLEASE NOTE: Only guests over 18 are permitted on the Birdies course. The only exception to this is on Sundays (11AM – 4PM – last slot 3.20PM) and School Holidays (12PM – 4PM) at both our Battersea and Angel venues and Saturdays (12PM – 4PM – last slot 3.20PM) at Angel only.
Only children over the age of 4 are permitted on the course. There must be 1 supervising adult to 3 children at any time.
Outside FAM SLAM sessions, under 18s can remain in the venue for food and drinks up until 5pm, but are not permitted on the course past 4pm. Proof of ID may be required afterwards. Acceptable forms of ID include valid passports, UK driving licenses or any card with the approved PASS logo. Anyone under the age of 18 or who is unable to prove their age when requested will not be admitted and no refunds will be given.
HEALTH & SAFETY
All attendees are permitted to use Birdies courses, facilities and equipment solely at their own risk. Those present at the venue must comply with any instructions given by staff co-ordinating activities taking place at the venue or in relation to health and safety or security matters. Whilst all efforts are made to make our golf courses as safe an environment as possible, Birdies cannot be held liable for any injury caused by slips, trips or falls or any other such incident.
Please note that our venue contains flashing lights, UV lights and loud music. Animals are not permitted inside of Birdies, apart from assistance dogs.
We operate CCTV cameras at our venues to ensure the health and safety of our customers and staff and to protect against crime.
Birdies cannot be held responsible for any loss or damage to guests’ property whilst attending the Birdies venue.
All guests in your party agree to behave responsibly throughout the duration of their visit to the venue. Birdies management operate a ‘zero tolerance’ policy towards violent or abusive behaviour & reserve the right to decline, to honour a booking and/or eject from the premises any attendee who is seen to behave antisocially; are under the influence of drugs; are seen to be causing a nuisance to others; or responsible for the commissioning of a criminal or civil offence. Birdies reserves the right to refuse admission to the venue and may conduct security searches on entry.
Birdies reserves the right to charge for any damage caused to our property or equipment with intent.
Birdies is a cashless venue and we will only accept card payments.
PHOTOGRAPHY
Please note that both Birdies Battersea and Angel will have a professional photographer on site from time to time to capture images for social & paid media and printed advertising.
By your presence in the venues on such occasions, you acknowledge that you have been informed that you may be photographed. Further, by your presence here, you grant your permission for your likeness and voice to be included without compensation, credit or other consideration.
If you do not wish to be filmed or photographed or appear under these conditions, please inform a member of staff immediately.
GROUP BOOKINGS / PRIVATE HIRES
All bookings require full payment to secure their booking; this is NON-refundable.
We are unable to hold days/time slots offline until we receive confirmation of booking.
Payment must be made within 48 hrs after booking confirmation.
Bookings may be transferred to another date with a minimum notice of 7 working days (within 6 months of the original booking), subject to availability.
Food packages require a minimum of 7 working days’ notice to be transferable.
Should the number of guests in your party reduce after payment, we will not provide a refund; however, we will place their package drinks on a bar tab for the remaining party members.
Pre or post-golf table reservations may vary in length due to the volume of bookings on the day and the size of your party.
Food pre-orders will be served in a timely manner so that you and your party have enough time to enjoy your food prior to your game. This may result in your pre-ordered food being served before all guests have arrived. Please ensure your guests are on time.
Private hires will be given an end time to their venue exclusivity and Birdies will reopen to the public.
If agreed minimum spends are not met, the remaining balance is retained by Birdies for the venue hire.
BIRTHDAY BOOKINGS
All birthday bookings must be booked within 2 weeks either side of a birthday (the bookers or a person in the main bookers’ party). Party size must be 6 or more. If there are multiple birthdays in your party, please contact us at [email protected] Please expect to be asked for ID on arrival.
GIFT VOUCHERS
Vouchers can be used against any kind of ticket type, including package tickets. When purchasing a voucher, please note the voucher expiration dates cannot be extended beyond the originally stated expiration date. Vouchers are valid two years from purpose. Vouchers also cannot be used in conjunction with any other offer. Vouchers can only be applied against online purchases on www.playbirdies.com. Voucher codes can continue to be used multiple times until credit has been used up.
PROMO CODES
HELLOBIRDIES: By adding this code at checkout, customers will receive a free signature cocktail or mocktail (children’s tickets – mocktail only) with every standard adult or child ticket. Not to be used in conjunction with any other offer. Offer valid until 23rd March 2023 for our Angel venue only.
TFLBIRDIES: By adding this code at checkout, customers will receive a free round of golf with every standard adult ticket purchased. To claim, select one ticket as normal and add the promo code out checkout to get a second ticket for free. Offer valid until 30th April 2023 for our Angel venue only and must be redeemed on the same time slot.